Trump's Promised Hotline for Veterans Remains Unfilled

Photo Credit: Manuel Balce Ceneta/AP

Nearly four months into his presidency, Donald Trump’s White House has not set up a promised hotline for veterans’ complaints that he vowed would speed up reforms at the Department of Veterans Affairs.

The idea was part of candidate Trump’s 10-point plan to help veterans unveiled last July. Most of the other promises are also unfulfilled, although several will require cooperation from Congress regarding additional funding or new legal authorities.

But the hotline, which Trump promised would be “devoted to answering veterans’ complaints of wrongdoing at the VA and ensure no complaints fall through the cracks,” was largely assumed to be within the new president’s executive office powers and budget.

White House officials said they have no updates on when or whether the hotline will be established. VA officials did not respond to requests seeking comment on the idea.

On the campaign trail, Trump pledged the hotline would be “active 24 hours a day and answered by a real person,” and even suggested that he would answer it himself if the opportunity arose.

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