ObamaSENSE: As more Americans Retire, Social Security Offices Close

Budget cuts have forced the Social Security Administration to close dozens of field offices as millions of baby boomers approach retirement, swamping the agency with applications for benefits, a senior agency official told Congress Wednesday. 

Better Internet access and more online services are easing the transition, said Nancy Berryhill, the agency’s deputy commissioner for operations.

‘‘We are fully committed — now and in the future — to sustaining a field office structure that provides face-to-face service for those customers who need or prefer such service,’’ Berryhill told the Senate Special Committee on Aging. ‘‘We also understand, however, that customer expectations are evolving due to changes in technology, demographics, and other factors.’’ 

Senators appeared unconvinced.

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