Cover Oregon confessions: Are they playing games with your health?

PORTLAND, Ore. – You can decide the worst part for yourself. 

Is it the rock-paper-scissors tournament that tore Cover Oregon workers away from the huge stack of applications that needed processed?

Or maybe it’s the non-citizens’ applications that were pushed through, even when they were lacking social-security numbers or claiming dependents who live in other countries?

Maybe it’s the private information protected with so little care that KATU’s On Your Side Investigators retrieved an applicant’s name and social-security with little effort?

How about the governor’s office getting first dibs at health care?

Conversations with one current and one former Cover Oregon application processor – they asked to remain anonymous, so we’ll call them Source A and Source B – revealed an unprofessional processing system that encourages workers to push applications through at all costs, while at times doing little to protect taxpayer money or privacy.

“All we were told was you know what, it’s OK - if you mess up, that’s how we learn,” Source A said. “(But) if we mess up, that’s somebody’s application. That’s somebody’s livelihood, you know, their health insurance.”

Read the rest here.

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