Sunday, February 2, 2014

There when you need them...Oh Wait..

Have a question on your tax returns? Don't ask the IRS. 
As tax day looms, an annual watchdog report to Congress finds that the agency is falling short when it comes to answering Americans' questions about the convoluted tax code. 
The National Taxpayer Advocate found only 61 percent of people seeking to speak with a customer service representative last year got through to anybody -- leaving nearly 20 million calls unanswered.
CLICK HERE to read the report
The report largely blamed budget cuts, and lamented the impact the poor customer service is having on taxpayers. 
"At the risk of vast understatement, it is a sad state of affairs when the government writes tax laws as complex as ours -- and then is unable to answer any questions beyond 'basic' ones from baffled citizens who are doing their best to comply," the report from National Taxpayer Advocate Nina Olson said.    
The study detailed how customer service has steadily declined over the past several years, including at its 400 "walk-in sites." In fiscal 2014, the office said, the IRS will only answer "basic" questions at those sites during filing season. And it will not answer any questions, "even basic ones," after April, even for filers who got extensions.
Read the rest of the story HERE and view a related video below:

On a personal note, I had a question for the IRA, so I thought I'd give them a call at a local office for Quincy, MA (617-316-2856)...

I've called every day for a week...All I get is a message that says, "GOODBYE" and then the phone hangs-up.

How long does it take for that local office to figure out.....Why isn't anyone calling?

or maybe, that's the plan...

So I sent someone down to that find a sign that said, open by appointment the "Goodbye" number above and make an appointment...hahahaha...Our tax dollars at work...

BTW, I just called that number again before I posted this...."Goodbye"

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1 comment:

Anonymous said...


The bad part is that they seem to have all the time in the world to target conservatives, with no end in sight. In fact, you can count on it in the upcoming elections and in 2016.