A Glitch, or Not a Glitch: That is the Question

Several People who had registered for Obamacare at Healthcare,gov the other day were told by phone support that they had to reset their passwords because of problems.

As it turns out, there was no glitch..uh..Actually there was a glitch....the glitch was that they were given a faulty message at the phone center to tell people to reset their passwords when they really didn't have to:

If you contacted the federal Obamacare call center early Thursday morning, you may have been told that your password for Healthcare.gov needed to be reset. But that is not the case, officials from the U.S. Department of Health and Human Services say.

Consumer passwords for the Obamacare website have not been reset, HHS officials say, but call center representatives were mistakenly given that incorrect information. 

"A wrong script was provided to call center representatives," one HHS official told CNN. "It's been corrected. The wrong script was read for only a short time -- just this morning." 

ArsTechnica, a technology new and information website, first reported that people were being told to reset their passwords on Tuesday, October 8.

CONFUSED? read the rest of this glitch free story HERE.

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